Refund & Returns Policy

Last Updated: March 10, 2026

At Gloova Store, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be what you expected. Our Return & Refund Policy is designed to be fair, transparent, and in accordance with international hygiene standards for beauty and personal care products.

1. Return Period

You have 14 days from the date you receive your order to request a return or exchange. After 14 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns (Conditions)

To maintain the highest hygiene and safety standards for all our customers, especially with sensitive products like Skin Care and K-Beauty essentials, an item must meet the following criteria to be eligible for a return:

Unopened & Unused: The product must be in the same condition that you received it.
Original Packaging: It must be in the original brand packaging, including all internal protective seals and external plastic wraps.
Proof of Purchase: You must provide the receipt or proof of purchase (Order ID).
Non-Returnable Items: For hygiene reasons, we cannot accept returns on items that have been opened, tested, or used, even once.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during transit, defective, or if we sent you the wrong item:

Please inspect your order upon reception and contact us immediately at Gloovastore@gmail.com or via WhatsApp at +201031895945.
Include your Order ID and clear photos of the damaged or incorrect product.
In these cases, Gloova Store will cover all shipping costs for the return and replacement.

4. The Return Process

To initiate a return, please follow these steps:

Contact our customer support team with your request.
Once your return is approved, we will coordinate with our shipping partners to pick up the item from your address.
Please ensure the item is securely packed to prevent damage during the return journey.

5. Refunds (If Applicable)

Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund:

Approval: If approved, your refund will be processed.
Method of Refund:
- Credit Card/Digital Payments: The refund will be credited back to your original payment method within 7-14 business days, depending on your bank’s policy.
- Cash on Delivery (COD): Refunds for COD orders are typically issued via store credit (voucher) or bank transfer.
Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (damaged/wrong item).

6. Exchanges

We only replace items if they are defective, damaged, or incorrectly sent. If you need to exchange a product for the same item, contact us and we will guide you through the process.

7. Sale Items

Only regular-priced items may be refunded. Items purchased during Flash Sales or using specific discount codes may only be eligible for store credit or exchange, unless they are defective.