Shipping & Delivery

Shipping & Delivery Policy

Effective Date: March 10, 2026

At Gloova Store, we are committed to delivering your “Glow” as quickly and safely as possible. We understand that your skincare and beauty routine shouldn’t have to wait. This policy outlines our shipping procedures, timeframes, and costs to ensure a transparent shopping experience.

1. Shipping Destinations & Partners

Nationwide Coverage: We proudly ship to all governorates across Egypt, including Cairo, Giza, Alexandria, Delta, Canal cities, and Upper Egypt.
Trusted Carriers: We partner with the most reliable logistics companies in Egypt to ensure that your Skin Care, Hair Care, and K-Beauty products are handled with extreme care during transit.

2. Shipping Costs & Special Offers

We aim to provide the best value for our community:

Standard Shipping: Shipping fees are calculated automatically at checkout based on your location.
Free Shipping Offer: Enjoy Free Shipping on all orders over 1000 EGP nationwide. This is our way of saying thank you for choosing Gloova Store for your beauty needs.
Promotional Rates: During certain sales events, we may offer flat-rate shipping or reduced fees, which will be clearly displayed on our homepage.

3. Processing & Delivery Timeframes

We know you’re excited to start your new routine, so we work fast:

Order Processing: Most orders are processed and prepared for dispatch within 24 to 48 hours (excluding Fridays and public holidays).
Delivery Estimates:
- Cairo, Giza, & Alexandria: 2 – 3 business days.
- Other Governorates: 3 – 5 business days.
- Remote Areas: Delivery may take up to 7 business days.
Note: Delivery times may be slightly extended during peak seasons, national holidays, or major sales events like Black Friday or Ramadan.

4. Order Tracking (Track Your Glow)

Transparency is key to our service:

Real-Time Updates: Once your order is dispatched, you will receive a confirmation email and/or SMS containing your Order ID and a tracking link.
Tracking Page: You can visit our dedicated [Track Your Order] page at any time to see the live status of your shipment.
Notifications: Our shipping partners may contact you via phone or SMS on the day of delivery to coordinate the best time for drop-off.

5. Product Integrity & Packaging

We take extra precautions with beauty products:

Climate-Controlled Handling: We ensure our storage and initial transit stages protect your products from extreme heat, which is vital for active ingredients like Vitamin C and Retinol.
Secure Packaging: Every order is packed using protective materials to prevent leakage or breakage of glass bottles and delicate packaging.

6. Delivery Issues & Troubleshooting

Address Accuracy: Please ensure your shipping address and phone number are correct during checkout. Gloova Store is not responsible for delays caused by incorrect or incomplete contact information.
Failed Delivery Attempts: Our couriers usually make up to two attempts to deliver your package. If both attempts fail, the order may be returned to our warehouse, and additional shipping fees may apply for re-delivery.
Damaged Shipments: If you receive a package that is visibly damaged or tampered with, please report it to us within 24 hours of receipt so we can resolve it with the carrier.